Payment Policy: A deposit equivalent to the first night is required at the time of booking, with the remaining balance due upon arrival. For bookings made less than 7 days in advance, full payment of the stay is required.
Low Season:
Refundable Rates:
Cancellations made up to 30 days prior to arrival: no charge.
Cancellations made 29 to 15 days prior to arrival: penalty of the first night of the stay.
Cancellations made 14 days or less prior to arrival, or on the day of check-in before 6:00 PM CST: 50% of the total reservation will be charged.
No-shows and Early Departures: 100% of the stay will be charged.
Non-Refundable Rates:
Non-cancellable and non-modifiable. Any cancellation will incur a 100% charge of the reservation.
High Season, Holidays, and Peak Periods:
Refundable Rates:
Cancellations up to 30 days prior to arrival: no charge.
Cancellations less than 29 days prior to arrival: 100% of the reservation will be charged.
No-shows and Early Departures: 100% of the reservation will be charged.
Non-Refundable Rates:
Non-cancellable and non-modifiable. Any cancellation will incur a 100% charge of the reservation.
Check-in is at 3:00 pm, and Check-out is at 12:00 pm.
Our front desk service is available Monday through Sunday from 9:00 am to 6:00 pm.Check-in is at 3:00 pm, and Check-out is at 12:00 pm.
The rate considers 2 persons per room.
Maximum occupancy is 2 guests per room.
The rate only includes lodging. All food and beverages are extra cost.
Our hotel is for adults only; we do not accept minors.
Smoking is prohibited in the hotel's common areas, rooms, and beach.
The electricity voltage is 120 V.
Our plugs are single-phase.
At Santuario Yelapa, there is no discrimination, selection, or exclusion based on race or preferences.
It is essential to consider that access to our facilities is not optimal for handicapped and elderly people.
Payment methods: Credit card, debit card, cash (Visa and Mastercard), and bank transfer.
